Appointment FAQs

Learn about common appointment questions here.

How should I show up to my color appointment?

With hair that is:

Freshly washed
Fully dried
No messy buns
No styling products

Where is the studio located?

The Balayage Studio is located inside The Urban Alley on High St, There is a gated entrance to get in, with a small parking lot.

How do I make an appointment?

You make an appointment by going to our booking site at www.thebalayagestudiosalem.glossgenius.com

Emailing us at info@thebalayage.studio or filling out a new client consultation form https://forms.gle/8oqvTRpNV7bhq8V19

What are your cancellation policies?

To view The Balayage Studios cancellation policies click here

Hair FAQ's

Get your questions answered about common questions relating to hair, our services, products, and more.

Why are their sessions with Balayage services, or going lighter?

The hair is on a spectrum of dark to light. Black hair is a Level 1, while white blonde hair is a 10, and brunette is anywhere from Levels 3-7. When going lighter we NEED to lift through each level of the hair, so if your hair is a starting level 2 (which is really dark brown), and your goal is a level 9 (pale gold blonde), then the process needs to include levels 3,4,5...until level 9 is accomplished.

A typical balayage can lighten 3-5 levels per session, while foil and on the scalp lightening techniques have the ability to lighten 7+ levels in one session (on virgin hair).

Side note: With balayage it's also important to build up the dimension. These looks depend on it!

How many sessions should I expect?

This depends on your starting canvas (current hair), and visions for your hair. Things that will affect the amount of sessions depends on how dark your hair is starting at, if there is any artificial color present, how light you intend to go, how much dimension is required for the look you want, how course/fine your hair cuticle is, whether the goal is cool or warm toned, and other factors. Your stylist will discuss this with you at your initial consultation.

What is the cost per session?

This is dependent on your independent artist, but is likely $200+

Should I invest in at home care products?

Most definitely! Make sure to ask your artist at your next visit for there specific product recommendations based on your hair type, or check out the product recommendations below!

What if I can't decide what to get, what service to get, or which stylist to choose?

Send us an email at info@thebalayage.studio and let us guide you in the right direction. Just tell us a bit about yourself and your hair concerns, and we'll take it from there!

How should I best prepare my hair for my appointment?

Wash your hair the night before or the day of, preferably with a clarifying shampoo. If you have hard water use Malibu C's hard water shampoo and conditioner, which you can purchase in salon.
Make sure your hair is fully dried, as this saves us time. if it takes longer then 15 minutes to dry your hair before getting started their will be an additional $15 charged to the service.
No messy buns or styling products. Basically the same as above applies. It's harder to see how the hair falls naturally, and it takes the stylist longer to complete the service. Time + Product = Service cost.

Why are deposits required for specific stylists or services?

Some services require a large chunk of time of an artists day to be set aside, and oftentimes specific product needs to be purchased. This allows for the stylist to provide the expected service the guest wants, while also being compensated for the product they purchased to make it happen.

What service do I choose?

This depends on the specific hair artist and a number of other factors. For instance: Whitney's New Client Balayages start at Level 1 for shorter hair guests requesting minimal lightening. A Level 3 balayage is for longer hair guests wanting a cooler, or more blonde, balayage. Skye's New Client Blonding packages depend on the method of blonding, how much blonde is wanted, how blonde you wish to be, and whether the goal is vivids (which also require an add on service)

Maintenance appointments are for established guests only and are based on either starting hair canvas at appointment, length/density, and goal (Whitney). OR are based on which Level new client blonding package you originally received (Skye).

Product Recommendations

Lanza thickening shampoo and conditioner

Lanza keratin healing oil shampoo and conditioner

Loma nourishing healing oil

Ella Dean Shampoo and Conditioner

Ella Dean Hair Growth oils

Davines (I barely got to experiment with this brand, the leave in was pretty amazing though)

How do I order product?

You can pick up most Ella Dean products in the salon at your next service, or place a direct order with me via email at info@thebalayage.studio. You can also order from Ella Dean directly at https://elladean.com/?srsltid=AfmBOopigKm3kYrkB3dcf_aeIAveHV8oD2D9ZbDe9kyej5JGa2MlaSrS

You can purchase Lanza with a preorder through me, and have it waiting for you at your next service. Just send me a heads up at my email info@thebalayage.studio. If you're in a rush, you can also grab it the next time you're in ULTA (They have it there too). If you want to be planet friendly, bring in your recyclable container and I will refill your Lanza thickening, or moisturizing product for $1.00/oz (dependent on amount in stock).

Why do new client appointments cost more?

New client services require longer consultations, more product usage, and a longer time allotment. Time + Product = Service Cost.

Why do I need to book a new client service first?

See above. They require a larger time commitment.

Can't I just book a maintenance appointment?

No, maintenance appointments are for established clients. New guests, and guests who are seen less then every 3 months, need to book a new guest appointment to account for the additional time and product needed to complete the services.

How to best contact the studio, or your specific artist.

The Balayage Studio (Whitney) Email: info@thebalayage.studio

How can a review be left?

Reviews are encouraged and rewarded at The Balayage Studio! Reviews can be left here

Salon Policies

Learn more about salon policies and procedures here.

Tolerance & Safety

Hate and Discrimination

At The Balayage Studio we are committed to providing a welcoming and inclusive environment for all clients and staff. We believe in celebrating diversity and fostering a space where everyone feels respected and valued.

We have a strict Zero-tolerance policy for any form of hatred or discrimination within our salon premises. This includes, but is not limited to: Racism, Homophobia, Bigotry, Transphobia, and Gender Discrimination.

Our Commitment: We are dedicated to treating every individual with dignity and respect, regardless of their race, ethnicity, nationality, gender identity, sexual orientation, religion, age, or ability. We strive to create a safe and supportive environment where everyone can express themselves freely and authentically.

Any behavior or language that is discriminatory, hateful, or disrespectful will not be tolerated and you will be immediately asked to leave.

Reporting and Accountability: We encourage clients and staff to report any incidents of discrimination or hatred to management immediately. All reports will be taken seriously and handled with confidentiality and care. We are committed to taking appropriate action to address and resolve any issues, ensuring accountability and maintaining the Studios integrity.

Staff and guest safety.

At The Balayage Studio the safety and well-being of our staff and guests are our top priorities. We are committed to maintaining a peaceful and respectful environment where everyone can enjoy their experience without fear or discomfort.

Zero Tolerance for Aggressive Behavior: To ensure a safe and harmonious atmosphere, we have a strict policy regarding aggressive, hostile, or belligerent behavior. This includes, but is not limited to: verbal or physical aggression, intimidation or threats, or hostile or disruptive conduct.

Our Commitment: We are dedicated to providing a secure environment for our clients and staff, where mutual respect and courtesy are upheld. Any guest exhibiting aggressive or hostile behavior will be immediately asked to leave the premises, regardless of the status of their service. We reserve the right to refuse service to anyone who compromises the safety or comfort of others.

Reporting and Resolution: Staff and clients are encouraged to report any incidents of aggression or hostility to management as soon as possible. All reports will be handled with discretion and urgency. We are committed to taking swift and appropriate action to address any issues, ensuring the continued safety and well-being of our salon community.

Privacy and Recording Policy

At The Balayage Studio, we are committed to providing a comfortable and private environment for our guests and staff. We respect the privacy of everyone in our salon and have established the following policy regarding videotaping, recording, live streaming, and taking photos:

Privacy & Consent: We value the privacy of our guests and staff, and filming or recording without consent is strictly PROHIBITED. Guests are permitted to take photos or videos of themselves; however, these must not include their stylist, other stylists, or other guests without obtaining verbal consent from those individuals.

Policy Enforcement:

First Offense: If a guest is found recording or taking photos that include others without consent, they will be asked to cease immediately.
Second Offense: If the behavior continues, the guest will be asked to leave the premises and will not be permitted to return, after securing payment for services rendered.

Legal Action: If any unauthorized recordings or images are posted online or shared on any public forum that include our staff or guests without consent, The Balayage Studio reserves the right to pursue legal action to protect the privacy and rights of those involved.

Appointment

Late appointment charge

We understand that life gets pretty busy, which is why we don't sweat it if you are up to 15 minutes late to your appointment. Any later then 15 minutes though, affects the entire day, and other clients. Therefore, if you arrive more then 15 minutes late to your scheduled appointment without at least a 24 hour notice to your artist, it will result in a $15 late fee for each 15 minutes you are late. After 30 minutes the appointment will need to be rescheduled, and a no show fee applied.

Last minute cancellation & no-show fees

We require a 72 hour notice to cancel, or reschedule, an existing appointment. Failure to cancel your appointment with your artist in that time frame will result in a last minute cancellation fee of 25% of your scheduled service, or a no-show fee of 50% of your service. The fee must be paid prior to the next service being rescheduled.

How to cancel an existing appointment

To cancel, or reschedule, an existing appointment you can either do so via the gloss genius app or website at www.thebalayagestudiosalem.glossgenius.com or you can direct message your artist directly using the same method they used to reach out to you. For Whitney the best way is through email at info@thebalayage.studio

Cancellation policy window

Our artists request a 72 hour notice to cancel or reschedule an existing appointment.

Service adjustments explained.

We are committed to providing excellence at The Balayage Studio, and to continued growth and learning. Therefore, if you are unhappy with your service please let us know so that we can accommodate you and ensure you feel valued and heard, as well learn to improve upon our systems. Any service adjustments must be notified to either your independent artist or the studio directly by email at info@thebalayage.studio within 7 days of the date of your scheduled service.

Why aren't refunds given?

Hair services are TIME + PRODUCT = SERVICE COST. Our time cannot be recuperated, and neither can the product used to achieve those results. Hair color is a science, and often one that has a multitude of factors, that may or may not be able to be achieved.

What are the circumstances that warrant a service adjustment?

Uneven Coloring or Lightening
Uneven haircut, more blending, or more layering
Something discussed during the consultation that you feel was not delivered on.

We're here to make you happy, and if you aren't then we did not do our job. Let us make it right! Send me a message directly. I, as the owner, and leader of the team, can help facilitate and navigate towards a resolution including, but not limited to, team training and/or adjusting the service myself (on a case-by-case basis)

Personal Belongings.

The Balayage Studio is not responsible for any lost or stolen materials or possessions, and ensure your vehicle is locked prior to your appointment.

What should I wear to my appointment?

The Balayage Studio artists will do our bests to ensure the cleanliness of our color and application procedures. These are still chemical services though, and occasionally color will get where it is not intended to. Therefore, don't wear clothing that you care deeply about. The Balayage Studio is not responsible for damage to clothing articles that potentially could occur during, or after, a service.

Children

Bring your littles, just PLEASE ask your artist. We have hot tools and sharp instruments, so it's really up to each independent artist and on a case-by-case basis.

Are pets allowed?

Service pets are allowed at this time. I'm not opposed to this idea though. Bring it up and we'll see!

Payments accepted

We accept all major credit cards, cash, and mobile tap to pay. Depending on your artist they may accept other forms of payments.